If you want to exchange or return a product, you have 14 days to decide if the item is right for you. Refund will be carried out within 14 days once the item is received by our return point. Shipping and handling costs are not refundable.Any return, which gets lost or gets stuck in the customs is accepted as “non-received” and cannot be refunded. Due to the customs regulations in EU, any product which returns to us from NON-EU countries may be subject to import duties and additional tax when returned.